Double-click on ‘xrdd’, a Terminal window opens, leave this open for the time you are using i1Display Pro / CM Display / CM Smile.Navigate to MacHD > Library > Application Support > X-Rite > Frameworks >amework >Versions > B > Resources.Once the installer has finished reboot the Mac, plug in the device and run the software.ī) Apple Macintosh – Manually Start X-Rite Device Services (XRD) Unplug the device, close all running applications, unzip the installer and run. These can be downloaded fromĭOWNLOAD XRD MANAGER INSTALLER FOR MACINTOSH COMPUTERS Usually reinstalling the XRD device drivers on the Mac fixes this. Please note the separate response for Apple (A and B) and Macintosh users (E and F).Ī) Apple Macintosh – X-Rite Device Services Reinstall If the ‘Device Reset’ does not fix the connection please try the following. The most common cause of this issue is the X-Rite drivers. If this does not help please try the additional trouble shooting tips below. The device should then connect correctly. Once this is clicked, wait for 30-45 seconds for the drivers to re-activate. Please try clicking the ‘Reset Device’ button in the ‘ Application Help’ section at the bottom of the main home screen. In the current version of the i1 Profiler application there is a button to reset the device to ensure the drivers are running correctly. The calibrator is plugged into a USB socket on my PC but the software says ‘device not found’. The software does not seem to recognise the device when it’s plugged into a USB socket. I have installed the software on my new PC/Mac and when trying to calibrate, the software just comes back with ‘Device not found’. In response to the following range of questions If this has not resolved your issue please refer back to the product support page and, if necessary, raise a support case. FAQ-XPE:002-08/14 Has this page solved your issue? Loading.
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